VCA Big Lake Animal Hospital

VCA Big Lake Animal Hospital is a small-animal veterinary clinic in Wasilla, Alaska, located at 9750 W Parks Hwy. The clinic treats dogs and cats. Public feedback includes both positive reports of caring, efficient visits and a negative report describing rude, unprofessional interactions.

Services

•Veterinary care for dogs and cats
•Same-day appointments reported by a reviewer for a cat with concerning behavior
•Triage and veterinary evaluation mentioned in a reviewer’s experience
•Follow-up communication by text reported by a reviewer

Pricing

No pricing information is available.

People

No veterinarians or staff members are named in the available reviews.

Reviews

The clinic has a 4.0/5 rating on Google from 72 reviews. Recent written feedback includes praise for kind and patient front desk and clinical teams, clear explanations from a veterinarian, smooth visits, and a next-day follow-up text. One recent reviewer reported very negative interactions, describing staff as rude and unprofessional.

Reviews for VCA Big Lake Animal Hospital

Note: Showing the 5 most recent Google reviews out of 72 we track in total. Recent reviews may not be representative of overall sentiment.

Dedric

3 months ago

These are the rudest people that I've ever met in my entire life. I'm talking about the way they treat their vendors and their staff very Unbecoming and unprofessional because the way they treat other people I certainly would not bring my dog there beware you can do much better

Jesse Scudder

Kelseay Smith

6 months ago

Was able to get a same day appt for some concerning behavior for my cat. The appt was so quick, the front desk staff were so kind and chatted with me while I waited. Everyone was so kind and helped try to keep my cat calm, and everything went so smooth. Sent me a follow up text the next day. Highly recommend!

Natalia Narbaez

We are extremely grateful for the care we received at this clinic. The triage staff, the veterinarian, and the front desk team were all amazing—kind, patient, and truly caring. The veterinarian was especially wonderful, taking the time to explain everything clearly and calmly, which helped us feel reassured and confident about our puppy’s care. We left feeling supported and relieved. Highly recommended!

Rachel Sullivan

11 months ago